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Nestled in the heart of Liverpool’s historic Georgian Quarter, Off the Wall Liverpool - Alexander House is Split into four self contained apartments sleeping 8, 6, 8 and 11 in a  Grade 1 listed building located on the prestigious Rodney Street. It certainly delivers a taste of luxury from the moment you step through its spacious hallway into it's beautiful apartments. Alexander House can cater for families, couples or groups who wish to take advantage of this high end accommodation for their trip to Liverpool. The elegant restoration of this character building, which is ideally situated close to both of Liverpool’s Cathedrals as well as prestigious bars and award-winning dining on your doorstep, makes Alexander House a real touch of class for any city break.


Address 1: 3 Rodney Street

City: Liverpool - Merseyside

Postal Code: L1 9ED

Contact Name: Reception Team

Phone: 0151 305 7587

Email: stay@offthewallliverpool.co.uk

Amenities
  • fully equipped kitchen
  • flat screen tv
  • tea and coffee facilities
  • hairdryer
  • ironing facilities
  • linen
  • smoking area

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 03:00 PM

Check-Out: 11:00 AM

Property and Cancellation Policies:
On receipt of your booking a 30% payment will be taken:

 A cancellation made more than 30 day before your rental commencement date, 30% of the rental charge will be held.
 A cancellation made 30 days or less than your rental commencement date, 100% of the rental charge will be held.

 We strongly advise that clients take out the necessary Insurance to cover any costs associated with having to cancel.

 All refunds will be honoured in credit to use at any Off the Wall venue within six months. Your arrival date must be within the six month period and no expired credits will be
 redeemable. 

 For third party bookings, please adhere to the terms and conditions of the booking as made with the agent. E.g. Expedia and it's affiliates are non-refundable at any time. 

Terms and Conditions

Our Standard Terms & Conditions

These conditions are set on the basis upon which Off the Wall  Liverpool accept bookings to rent it's apartments & accommodation. These conditions are accepted by you, the booker whether you are a guest or booking on behalf of others. 

1     Pricing, Booking and Payment
1.1     The quoted rates we advertise are subject to change without prior notice and can vary.  Bookings containing pricing errors will not be honoured.
1.2.    Any booking made, will only come in to existence when payment has been made in full and your confirmation has been dispatched by us.
1.3.    Upon booking, the lead guest must complete the personal identification check by emailing a clear and legible photograph or card of their photgraphic ID.  They must also include details of the guests within their party if booking more than one apartment, (At least one per apartment unless otherwise requested)
1.4.    Bookings can be made online. On confirmation of a booking, a fee of 30% of the total price is required, here after referred to as the “booking fee”.  If a 30% booking fee is not received within 48 hours, we reserve the right to cancel your reservation and offer the accommodation for resale.
1.5.     Online bookings do have set terms and conditions which adhere to any third party involved (such as Expedia, Airbnb, etc) – it is up to you as the client to read and accept these terms prior to making a reservation.  
1.6.    The preferred method of payment is by credit or debit card.  Payment can also be made by BACS transfer (Please contact the reservations team for more details).  Failure to meet these terms may result in a cancellation without advance client notification.

2.      Cancellation by Customer
In the event you wish to cancel your booking, the following charges will be made:

2.1.    If cancellation is made more than 30 days from your scheduled arrival date, 30% of the rental charge will be held.  This is non-refundable.
2.2.    A cancellation made 30 days or less before your scheduled arrival date, 100% oft he rental charge will be held.
2.3.    We strongly advise that clients take out the necessary Insurance to cover any costs associated with having to cancel.

3.      Arrival and Departure Times
3.1.    Standard check-in is from 3pm -5pm and in most cases by 'Express check in'. Check in time cannot be guaranteed and 3pm is a starting from time with our aim to have all guests checked in by 5pm unless stated by the guest, a later arrival time.
3.2     Due to the nature of the clientele our apartments accommodate, it can sometimes take longer than usual to ensure your apartment is ready. We accept no liability for check in not being permitted before 5pm. Check ins that are delayed further than 5pm, where the result of a previous group, will be compensated by the group who delayed check in, not Off the Wall.
3.3     Please be aware that we are a small independently run operation and we do not operate a 24-hour reception or check in. For all apartments that require personal key exchange, charges may be incurred for check in/out services that do not adhere to the pre-agreed times. 
3.4.     We do not offer a bag drop service, therefore guests wishing to check in early, must secure this with payment prior to or during the express check in process (Fee for early check in varies per apartment, please ask the reservations team for more information). 
3.5.    No party will be permitted entry to their apartment without the express check in procedure being completed in full (Confirmation of receipt of photographic ID, successful processing of the pre-authorised security deposit(s), guests confirmation of receipt of their welcome letter and acceptance of T&C's).
3.6.    If upon check in, a pre-paid early check in is not honourable, a refund will be processed or late check out offered - this is at the discretion of management. Please note, we accept no liability if pre-payment for early check in cannot be accommodated. On occasion housekeeping an maintenance will require longer than usual to ensure your apartment(s) are up to standard. Please do not plan your stay around early check  in, and again, we suggest guests take out the necessary insurances to cover such occurrences. 
3.7.    The latest check out time is 11am on the day of the departure. The procedure of departure will be confirmed during express check in. Should you exceed this departure time a minimum fee of £50 per hour is payable.  We also reserve the right to charge the equivalent of the full next days rental fee.
3.8.    For apartments that are accessible via keys secured in lockable key boxes, please ensure when checking out, all keys are left in the box as found on arrival. For all other apartments, please ensure the keys are returned to the assigned team member at 11am (Or pre-paid checkout time as agreed).
3.9.   For apartments without key boxes, we reserve the right to charge the full day's rental if your party is not ready to vacate upon the agreed check out time as we cannot guarantee the assigned team member can wait or return (Saturday, Sunday and bank holiday check outs this is specifically for, but not limited to.

4.      Right to Decline
4.1.   Off the Wall reserves the right to refuse, alter or cancel a booking, even after the receipt of final payment. In addition, the business is relieved of all liability should the reserved accommodation not be available due to circumstances beyond our control. In such an instance, alternative arrangements will be made in similar accommodation or a full refund will be offered. However, no refund or liability will apply to a situation where a client is requested to vacate, or leaves of their own accord prior to the expiration of the booking.

5.      Behaviour 
5.1.    Guests are required to behave in responsible manner, respect the accommodation, and other occupants within the premises and surrounding neighbourhood. Noise should be kept to a minimum between the hours of 10pm and 7am. This also includes causing any kind of nuisance, disruption towards other residents.  During evening hours Non-residents will be asked to vacate the premises.  Failure to do so may result in the removal of all guest from the property should the number exceed our maximum capacity.  No refunds will be given.

5.2.    The person who made the booking will be held responsible for the behaviour of the guests in his / her party and visitors.  We reserve the right to request the full names and addresses of all visitors along with photographic ID.
5.3.    We reserve the right to terminate this contract if the behaviour of the customer is likely to endanger the safety or well being of other guests in the party, him/her self, or any other occupants within the Off the Wall accommodations, prior to or during their stay.
5.4    Off the Wall Apartments do not tolerate threatening or abusive behaviour and reserve the right to terminate reservations even during your stay if such occurrences towards staff, other guests or in the surrounding premises of your apartment(s).
5.5.    Although we requests that guests behave in a respectable manner, Off the Wall will not be held liable for the behaviour of such guests and any disruptions they may cause.
5.6     All guests are responsible for the wellbeing of our apartments and the building in which they are situated.therefore, we strongly advise that if you know or suspect guests (of your own group or not) are causing damage to the property, you are to call police immediately.
5.7.    If via CCTV it is found guests from other parties have witnessed yet not reported criminal damage to our property, they may also be held liable for damages.
5.8.    Any damages or excessive/hazardous cleaning charges will be liable by the lead booker, whether it be caused by members of their group, or guests their group have allowed to enter the property and/or the apartment(s).
5.9.    Any group who's guests have left the door to the entrance of the property/ apartment(s) open/unsecure or key box(es) on their access code(s)/open will be liable for any damages theft or excessive/hazardous cleaning that results from unauthorised persons accessing the premises. We also reserve the right to request you vacate the premises even prior to booking expiration and no refund will be given.
5.10    Any group found giving confidential access codes to persons not part of their group will be liable for any damages theft or excessive/hazardous cleaning that results from unauthorised persons accessing the premises. We also reserve the right to request you vacate the premises even prior to booking expiration and no refund will be given.

6.      Accommodation
6.1.    For insurance, health and safety, and fire precautions, the total number of guests staying in each apartment must not exceed the maximum occupancy capacity as specified on our website.
6.2.    All entrance codes are strictly confidential and are not to be given without prior permission to persons not part of your group.
6.3.    All entrance doors are to remain closed at all times. Under no circumstances are guests to leave entrance doors to the buildings or apartments on their snip or forced open.
6.4.    We offer WiFi in only a select number of buildings and will not be held liable, for disruption of services of or poor WiFi connection. It is complimentary to our guests and no refunds or compensation will be offered in it's absence.
6.5.    All linens for beds, sofa beds and day beds are provided. Guests will receive one towel per person and we cannot guarantee extras, they are subject to the availability of housekeeping and are chargeable. Towels will be changed every three days and linens weekly for long term stays.
6.6.    We do not provide personal hygiene products such as shampoo or body wash, guests must provide their own.
6.7     We do not provide cleaning products. Should guests wish to use kitchen facilities, please be aware you are to provide your own cleaning materials and cooking utensils. We offer party accommodations, therefore we do not stock full kitchenware. Our apartments that have kitchens are equipped with the following 1 x plate/bowl/glass/mug/knife/fork/spoon per person. A number of tea spoons will also be provided.
6.8.    We do not provide tea or coffee.
6.9.    Guests are to ensure all rubbish is in bin bags and left in the kitchen or courtyards upon check out. All dishes are to be returned to the kitchen. 
6.10    We provide a few bin bags per apartment, please be aware if you are planning on leaving more rubbish there may be a charge if the amount is excessive.
6.11    It is the guests' responsibility to ensure all windows are closed and doors are locked when vacating the premises. Any apartments left un-secure will leave the lead booker liable for any damages, theft or cleaning costs associated with unauthorised persons gaining entry.
6.12    We reserve the right to charge any loss of business due to such occurrences (I.e. in the event of reservations needing to be cancelled and refunded, or compensations needing to be paid out for unusually late check in/ compromised facilities. In such cases the costs will be passed on to the lead booker).
6.13    Guests are responsible for reporting any maintenance issues that are a result of their group or not. I.e. broken furnishings. If maintenance issues are not reported, you may be liable. Therefore we recommend guests do a check of the apartment upon arrival and report anything they feel could be charged against their deposit via email to stay@offthewallliverpool.co.uk. 


7.      Loss, Damage and Security Deposits.
7.1.    Guests are required to keep the apartment, the furniture and the fittings in the same conditions as found on arrival.  We allow approximately 1 to 3 hours for cleaning depending on the size of apartment – if an excessive and unacceptable level of disorder is made, an additional charge will be incurred which will be taken from card details provided at time of booking. This charge will start from £35 for each additional cleaning hour. Please note for the cleaning of bodily fluids constitute as a 'Hazardous' clean and a minimum charge of £50.00 will be incurred. Linens that may be associated with a Hazardous clean will be charged for replacement in addition to the charge. You may also be liable for the deep clean of any upholstery or furniture where applicable.
7.2     Housekeeping are not expected to return furniture back to it's original arrangement. Any additional time charges for such labour will be taken from the deposit.
7.2.    The number of keys are provided will be confirmed upon on arrival.  It is the customer’s responsibility to ensure that they are are secured in the lockable boxes at each apartment, or in the guest's possession at all the times. They are to be returned safely on the day of departure into the lock boxes or to the assigned check out team member meeting you at the apartment(s).  Lost key charges are as follows:

- The Loft - £25 per key, 
- The Lusso - £25 per key
- Alexander House - £75 per key

 Lock replacements are required when keys are lost for the following properties with a minimum charge of £50:

- The Richmond
- The Bankzy
- The Amsterdam

7.3.    As security against loss and/or damage, a security deposit of £250 (for apartments sleeping 7 or less - or £350 at Alexander House) and £500 (for apartments sleeping 8 or more) will be taken the morning of check-in.  Guests under the age of 25 will pay double the usual deposit amount. and someone over the age of 25 must accept liability and the terms and conditions of the booking. In the event of a lost deposit/ partial loss of a deposit, the credit/debit card used at thetime of booking will automatically be charged. Cash deposits are not accepted. 
7.4.    If your security deposit does not cover the total additional charges, we will be entitled to recover this from you.  Legal action will be taken if required. 

8.      Pets
Pets are not allowed on the premises at any time, with the exception of registered guide and hearing dogs accompanying their owners.  We must be notified of their attendance upon booking. 

9.  Smoking
We hold a strict no smoking policy; smoking is not permitted in any area inside our buildings.  If this rule is not adhered to we reserve the right to implement a charge to cover the cost of deep cleaning and out of letting time.  This will be charged at a flat rate of £150 per room (Not apartment).  Smoking is permitted outside the buildings, but excessive cleaning will be charged for the littering of cigarette butts. Please ensure you clean up after your guests and use any cigarette bins where provided. In the event of excessive littering we reserve the right to charge a minimum of £50 excessive cleaning fee.

10.  Chewing Gum
The use of chewing gum is strictly forbidden throughout our properties. If evidence of chewing gum is discovered in relation to the fixtures fittings and floorings, we reserve the right to implement a charge which is currently set at £75.   

11.  Liability
11.1.   Off the Wall and it's employees shall not be liable for any damages, loss or personal injury which may be sustained by a persons or property (Including vehicles) within our premises at any time during the reserved stay.
11.2.   While we will endeavour to provide all services, we cannot be held responsible for any loss or failure of service as we are dependants on other providers who are outside of our control, this includes WiFi, Tv aerial service etc.

12.  Quality,Feedback and Complaints
12.1    We are committed to providing quality accommodation and we welcome feedback from our guests.
12.2.   In the event of a complaint, it should immediately be brought to the attention of the manager or owner.  We will endeavour to put right any problem, if fixable, immediately.  If this is not possible, we will endeavour to rectify at the earliest opportunity. 
12.3    All compensations will be provided as credit to use against a future booking, no cash refunds will be offered, unless in the event of your booking being cancelled by Off the Wall at management's discretion. 

13.  Default by the Customer
It is consumer responsibility to ensure that all documentation and details issued to you by Off the Wall are correct. In the event that you do not agree with the documentation, this must be brought to our attention immediately.

14.  Bed Linen and Towels
Bed linen and towels are provided in all our accommodation. If additional towels and bed linen are required these may be provided at an additional fee, but are subject to the availability of housekeeping.  For longer stays of seven or more days we inclusively provide a weekly change of fresh bed linen and towels.

15.  Special Requests
Requests for specific accommodation, and additional beds should be made at the time of reservation; these are subject to availability and not guaranteed. We also do not guarantee the bed arrangements in any of our apartments. We reserve the right to alter the configuration of double, single and sofa beds, therefore they may change without prior notice. 
 
16.  Late Arrivals
Failure to notify us of a late arrival after the 5pm may result in our office being unmanned and access to accommodation being restricted or refused.  We send out an email during the week of arrival and ask that guests let us know an approximate ETA.  If check in procedures are not completed by 5pm the day of arrival (or the Friday prior, if requested for weekend arrivals) we reserve the right to refuse check in and no refund will be given. Our staff do not usually work weekends and cannot not guarantee we can cater for check ins that have not abided by our procedures. However where possible, a charge will be incurred, subject to management's discretion. 

17.  Confirmation Booking
All bookings are subject to availability and written / email confirmation. 

18. Insurance 
We are not responsible for the theft and/or damage of your personal belongings during your stay in any apartment booked.  You are advised to ensure that you have appropriate insurances in place. In addition, please ensure you have appropriate travel insurance to cover cancellation and medical expenses. 

19.  Privacy statement
We fully respect your right to privacy. Personal information will not be shared without your permission. Any information provided will be treated with the up most confidentially and only used for the process of making requested bookings, follow up emails (including feedback request) and to keep you up to date with special events and offers. No information will be made available or distributed to any third party companies or individuals.

By making this booking you the lead booker, confirm you have read and agree to all terms and conditions set out above and accept liability for all charges.