Off The Wall - The Merchant is situated on Union Street. Unique city center living, it's location is perfect for exploring Liverpool’s extensive history, from the dark days of slavery immortalized in the architecture of Exchange Flags and Water Street, to the thriving redevelopment of the docklands at the Pier Head and the waterfront, all within walking distance. Situated close to the bars and restaurants just a few minutes’ walk from the shopping center of Liverpool One,
Address 1: 7 Union Street
City: Liverpool - Merseyside
Postal Code: L3 9QX
Contact Name: Reception team
Phone: 0151 305 7587
Check-In / Check-Out Policies
This property has the following check-in and check-out times and policies.
Check-In: 03:00 PM
Check-Out: 11:00 AM
Late Check-Out Hour: 01:00 PM
Late Check-out Fees: £ 50.00
Late check out (after 11:00 AM and before 01:00 PM) may result in a fee.
Property and Cancellation Policies:
A cancellation made more than 30 day before your rental commencement date, 30% of the rental charge will be held.
A cancellation made less than 30 days before your rental commencement date, 100% of the rental charge will be held.
We strongly advise that clients take out the necessary Insurance to cover any costs associated with having to cancel.
All refunds will be honoured in credit to use at any Off the Wall venue within six months. Your arrival date must be within the six month period and no expired credits will be redeemable.
Terms and Conditions
Our Standard Terms & Conditions
These conditions are set on the basis upon which Off the Wall accept bookings to rent it's apartments & accommodation. These conditions are accepted by you, the booker whether you are a guest or booking on behalf of others.
1 Pricing, Booking and Payment
1.1 The quoted rates we advertise are subject to change without prior notice and can vary. Bookings containing pricing errors will not be honoured.
1.2. Any booking made, will only come in to existence when payment has been made in full and your confirmation has been dispatched by us.
1.3. Upon booking, the lead guest must complete the personal identification check by emailing a clear and legible photograph or card of their photgraphic ID. They must also include details of the guests within their party if booking more than one apartment.
1.4. Bookings can be made online. On confirmation of a booking, a fee of 30% of the total price is required, here after referred to as the “booking fee”. If a 30% deposit is not received within 48 hours of booking, we reserve the right to cancel your reservation and offer the accommodation for resale.
1.5. Online bookings do have set terms and conditions which adhere to any third party involved (such as Laterooms, booking.com, etc) – it is up to you as the client to read and accept these terms prior to making a reservation.
1.6. The preferred method of payment is by credit or debit card. Payment can also be made by BACS transfer. Failure to meet these terms may result in a cancellation without advance client notification.
2. Cancellation by Customer
In the event you wish to cancel your booking, the following charges will be made:
2.1. If cancellation is made more than 30 days from your scheduled arrival date, 30% of the rental charge will be held. This is non-refundable.
2.2. A cancellation made 30 days or less before your scheduled arrival date, 100% oft he rental charge will be held.
2.3. We strongly advise that clients take out the necessary Insurance to cover any costs associated with having to cancel.
3. Arrival and Departure Times
3.1. Standard check-in times are between 3pm to 5pm Monday to Friday, or by 'Express check in' arrangement if outside of these times. Please be aware that we are a small independently run operation and we do not operate a 24-hour reception or check in.
3.2. The latest check out time is 11am on the day of the departure. The procedure of departure will be confirmed on arrival. Should you exceed this departure time a minimum fee of £50 per hour is payable. We also reserve the right to charge the equivalent of the full next days rental fee.
4. Right to Decline
4.1. Off the Wall reserves the right to refuse, alter or cancel a booking, even after the receipt of final payment. In addition, the business is relieved of all liability should the reserved accommodation not be available due to circumstances beyond our control. In such an instance, alternative arrangements will be made in similar accommodation or a full refund will be offered. However, no refund or liability will apply to a situation where a client is requested to vacate, or leaves of their own accord prior to the expiration of the booking.
5.1. Guests are required to behave in responsible manner, respect the accommodation, and other occupants within the premises and surrounding neighbourhood. Noise should be kept to a minimum between the hours of 10pm and 7am. This also includes causing any kind of nuisance, disruption towards other residents. During evening hours Non-residents will be asked to vacate the premises. Failure to do so may result in the removal of all guest from the property should the number exceed our maximum capacity. No refunds will be given.5.2. The person who made the booking will be held responsible for the behaviour of the guests in his / her party and visitors. We will require the full names and addresses of all visitors.
5.3. We reserve the right to terminate this contract if the behaviour of the customer is likely to endanger the safety or well being of other guests in the party, him/her self, or any other occupants within the Off the Wall accommodations, prior to or during their stay.
For insurance, health and safety, and fire precautions, the total number of guests staying in each apartment must not exceed the maximum occupancy capacity as specified on our website.
7. Loss,Damage and Security Deposits.
7.1. Guests are required to keep the apartment, the furniture and the fittings in the same conditions as found on arrival. We allow approximately 1 to 3 hours for cleaning depending on the size of apartment – if an excessive and unacceptable level of disorder is made, an additional charge will be incurred which will be taken from card details provided at time of booking. This charge will start from £35 for each additional cleaning hour. Please note for the cleaning of bodily fluids constitute as a 'Hazardous' clean and a minimum charge of £50.00 will be incurred.
7.2. The number of keys are provided will be confirmed upon on arrival. It is the customer’sresponsibility to ensure that they are are secured in the lockable boxes at each apartment, or in the guest's possession at all the times. They are to be returned safely on the day of departure into the lock boxes. Lost keys will incur a charge of £25 per key.
7.3. As security against loss and/or damage, a security deposit of £250 (for apartments sleeping 6 or less) and £500 (for apartments sleeping 6 or more) will be taken upon check-in. Guests under the age of 25 will pay doubke the usual deposit amount. In the event of a lost deposit/ partial loss of a deposit, the credit/debit card used at thetime of booking will automatically be charged. Cash deposits are not accepted.
7.4. If your security deposit does not cover the total additional charges, we will be entitled to recover this from you. Legal action will be taken if required.
Pets are not allowed on the premises at any time, with the exception of registered guide and hearing dogs accompanying their owners.
We hold a strict no smoking policy; smoking is not permitted in any area inside our buildings. If this rule is not adhered to we reserve the right to implement a charge tocover the cost of deep cleaning and out of letting time. This will be charged at a flat rate of £150 per room. Smoking is permitted outside the buildings.
10. Chewing Gum
The use of chewing gum is strictly forbidden throughout our properties. If evidence of chewing gum is discovered in relation to the fixtures and fittings, we reserve the right to implement a charge which is currently set at £80.
11.1. Off the Wall and it's employees shall not be liable for any damages, loss or personal injury which may be sustained by a persons or property within the building at any time during the reserved stay.
11.2.While we will endeavour to provide all services, we cannot be held responsible for any loss or failure of service as we are dependants on other providers who are outside of our control.
12. Quality,Feedback and Complaints
12.1 We are committed to providing quality accommodation and we welcome feedback from our guests.
12.2.In the event of a complaint, it should immediately be brought to the attentionof the manager or owner. We will endeavourto put right any problem, if fixable, immediately. If this is not possible, we will endeavour to rectify at the earliest opportunity.
13. Default by the Customer
It is consumer responsibility to ensure that all documentation and details issued to you by Off the Wall are correct. In the event that you do not agree with the documentation, this must be brought to our attention immediately.
14. Bed Linen and Towels
Bed linen and towels are provided in all our accommodation. If additional towels and bed linen are required these can be provided at an additional fee. For longer stays of seven or more days we inclusively provide a weekly change of fresh bed linen and towels.
15. Special Requests
Requests for specific accommodation, and additional beds for children should be made at the time of reservation; these are subject to availability and not guaranteed.
16. Late Arrivals
Failure to notify us of a late arrival after the 5pm may result in our office being unmanned and access to accommodation being restricted or refused. We send out confirmation and ask that guests let us know an approximate time of arrival.
17. Confirmation Booking
All bookings aresubject to availability and written / email confirmation.
We are not responsible for the theft and/or damage of your personal belongings during your stay in any apartment booked. You are advised to ensure that you have appropriate insurances in place. Inaddition, please ensure you have appropriate travel insurance to cover cancellation and medical expenses.
19. Privacy statement
We fully respect your right to privacy. Personal information will not be requested without your permission. Any information provided will be treated with the up most confidentially and only used for the process of making requested bookings, follow up emails (including feedback request) and to keep you up to date with special events and offers. No information will be made available or distributed to any third party companies or individuals.
I confirm I have read and agree to all terms and conditions set out above.